If you have concerns about the quality of teaching or other services delivered by an IB World School, contact the school programme coordinator directly in the first instance.
Schools hold direct relationships with students and their families and are responsible for the implementation of the IB programmes they are authorized to offer. This means that the IB is unable to consider complaints about many services delivered by schools, including:
- admissions
- fees
- premises and facilities
- rules and policies
- teacher performance or quality
- student support.
All IB World Schools are expected to operate in accordance with local laws and regulations and to make parents aware of their internal complaints procedures. School staff will need to raise concerns through the school’s employee procedures.
We also expect schools to provide information about the IB’s requirements, including its teaching requirements and assessment procedures to parents.
If you wish to provide feedback about a school, after you have raised your concerns through its complaints procedure, follow these steps.
The IB complaints procedure enables direct use of IB services to raise concerns with us. Direct users include:
- schools and their staff
- IB Educator Network members
- graduates who order certificates and transcripts from the IB
- and IB workshop participants.
Separate procedures apply to requests to review assessment decisions.
Provide feedback about an IB World School
If you would like to provide feedback about a concern you have raised with an IB World School, you can use the form below to share your feedback with the IB.
In all cases, we ask that you first raise your concerns with the school and, where possible, await its response before contacting us.
Please provide the following information.
- The name of the IB Word School.
- Your name and relationship with the school.
- Your contact e-mail address.
- Full details about your concern, including information about the relevant IB programme.
- A summary of any response by the school.
Before contacting us
- If your concern relates to an alleged criminal act or relates to the safety of a minor or another vulnerable person, it is important that you also contact the appropriate authorities in your location that would be able to initiate an investigation.
- If you have concerns about academic integrity by a student or an IB World School, follow the information in this section.
- The IB is unable to intervene in any ongoing action that may have commenced either through legal action or through the actions of a regulatory authority or governmental body.
- The IB does not offer a dispute resolution service between schools and students and their families.
- Separate procedures apply to questions about results and other assessment decisions and we will be unable to consider requests through this address.
After receipt
We will acknowledge receipt of your message within three working days and advise you if we are able to follow up with the school.
We will review your feedback and refer it to the relevant IB colleagues for review.
We will treat information provided sensitively and, where possible, respect requests for anonymity. Please note that we may be required to share information with official bodies if we receive reports alleging criminal acts have occurred. You may be identifiable by others due to the nature or circumstances related to your feedback.
Where appropriate, we may ask the school to contact you to follow up with you after we have contacted the school’s management and provided any support or guidance.
We appreciate that knowing the outcome reporting feedback can be reassuring and we will do our best to provide information where possible. There will be circumstances when we will be unable to provide information about any action taken by the IB in order to protect the confidentiality and to respect the formal agreements between the IB and independent IB World Schools.
Schools seeking authorization to deliver IB programmes
The IB website includes information about schools authorized to offer IB programmes.
If a school does not appear on this list, it may be working towards IB authorization. In this case, we ask that you first raise your concerns with the school and, where possible, await its response before contacting us. We will be unable to provide any information about the status of a school’s relationship with the IB, even if it has started to implement IB programmes.
- If your concern relates to an alleged criminal act or relates to the safety of a minor or another vulnerable person, it is important that you also contact the appropriate authorities in your location that would be able to initiate an investigation.
- If you have concerns about academic integrity by a student or an IB World School, follow the information in this section.
- The IB is unable to intervene in any ongoing action that may have commenced either through legal action or through the actions of a regulatory authority or governmental body.
- The IB does not offer a dispute resolution service between schools and students and their families.
If you would like to provide feedback about a concern you have raised with a school, complete the form below, which requests the following information.
- The name of the school.
- Your name and relationship with the school.
- Your contact e-mail address.
- Full details about your concern, including information about the relevant IB programme.
- A summary of any response by the school.
After receipt
We will acknowledge receipt of your message within three working days and advise you if we are able to follow up with the school.
We will review your feedback and refer it to the relevant IB colleagues for review. The follow-up information we are able to provide will depend on the nature of your concern.
We will treat information provided sensitively and, where possible, respect requests for anonymity. Please note that, we may be required to share information with official bodies if we receive reports alleging criminal acts have occurred. You may be identifiable by others due to the nature or circumstances related to your feedback.
Where appropriate, we will ask the school to contact you to follow up with you after we have contacted the school’s management and provided any support or guidance.
Results and assessment decisions
Under our formal relationships with schools, we agree that they will always communicate directly with their candidates about the administration of exams, other IB assessment and results.
If you are unhappy with your results or feel that they are incorrect, your teacher or exams officer will be able to clearly explain the options available and can contact us on your behalf. Please be aware that concerns about results will only be considered when they are submitted as an Enquiry about Results request through the formal process that our schools can access.
