FAQ Multi-factor Authentication

Here you will find the most frequently asked questions about using a Multi-factor Authentication (PingID)

What is a backup method of authentication and why do I need one?

This is a crucial step to ensure you do not get locked out of the IB system. If, for example, you only use the PingID app on your phone and you lose or change it, you will not be able to log in to the IB system. Once you have set up your main method of authentication, please find 5 minutes to set up your backup authentication method. You can do this by clicking Settings on the authenticating screen.

If I find another method of authentication is easier, can I use that instead?

Yes, if you have one method of authentication set up, you can add another device/method as a backup method of authentication by clicking Settings on the PingID authenticating screen when logging in to the system.

Can I switch my primary method of authentication to another one that I have?

Yes. When you log in to the IB system and are presented with the PingID authenticating screen, click Settings near the bottom and you will be taken to the PingID console. On the right-hand side of that page you can select the method you prefer to be used as your primary or default.

Do I need to set up PingID as soon as my account is enabled for multi-factor authentication?

No, you can set up PingID at a time that suits you. However, we advise you to do this as soon as possible and at a time convenient for you before any deadlines. The set up should take no longer than 5 minutes. If you have any problems setting up PingID, please contact System Support.

I use the smartphone PingID app and I have changed or lost my phone. Can I still use it to authenticate?

Yes you can, but you will need to have set up a backup authentication method beforehand. Please log in to the IB system and click Change Device to choose your backup method. If you do not have a backup device set up, you will need to contact systemsupport@ibo.org

The One Time Passcode (OTP) is taking longer than usual to arrive by text or email.

This can happen if you have slow/limited connectivity or weak phone signal. If this is the case, please try the PingID Desktop Application as an authentication method, as it will always give you a One Time Passcode immediately. This is available for Windows and Mac. When you log in to the IB System, please click Settings on the authenticating screen where you can add another method. Click Add and then choose the desktop application from the options.

Can I use my mobile phone even if it is not a smartphone?

Yes, you can. When you set up PingID, please click Alternative Authentication Method and then choose SMS or Voice Call and follow the instructions.

If I choose voice call as my authentication, will it be in my language?

The language for Voice authentication is defined by the language settings of your web browser.

The following languages are supported for both mobile and landline devices: English, Chinese, Dutch, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish. If your browser is set to a language that is not supported, the default language (English) is used.

Can I use an Android tablet or Apple iPad?

Yes, you can download the PingID app on the Google Play store or Apple store and set up the same way as you would with a smartphone.

Why are there 6 digits rolling over on my smartphone?

These codes can be used if you have a slow mobile connection. If the smartphone app does not show you a red ball to swipe up, your browser will eventually say: “Sorry, your device couldn’t be reached. Please use your PingID app to get a one-time passcode (OTP) and enter it here to authenticate.” You can then enter in the 6-digit passcode from the PingID app, into the box.

IBIS already needs 3 pieces of information to log in. Why are you implementing this extra step?

As you may appreciate, IBIS contains a vast amount of sensitive data, ranging from personal information to examination materials. PingID will provide a significant extra layer of protection using Multi-Factor Authentication (MFA) technology to ensure that your IBIS account is protected, even if your password and PIN become known to someone who then attempts to access the system.

Can I disable PingID on my IBIS account?

Once your account is enabled with PingID, we cannot disable this feature for you. All new users will be automatically enrolled with MFA.

Are you storing my personal phone numbers?

If you decide to use Voice or SMS authentication, only PingID stores the number solely for authentication purposes. This data is accessible by IB System Administrators for security and support purposes only. Phone numbers are not stored if you use the PingID smartphone app. Please see the IB’s Terms and Conditions for more information on data privacy and GDPR compliance.

What if I have reached my daily SMS/Texts or Voice calls for authentication?

You can receive up to 15 texts a day. If you login to the IB system multiple times during the day, you may want to consider adding a backup authentication method so that you do not find that you cannot access the system.

What if I am blocked after incorrectly entering the PingID One Time Passcode three times?

If you incorrectly enter in your One Time Passcode too many times please wait 2 minutes and try and log in again. You may also try using a different web browser.

 

 

If you have any more queries, please contact systemsupport@ibo.org